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The manner in which your company manages a crisis tells your existing and potential customers a lot about how you run your business. Sales pages and press releases are good but when everything is going well, it’s easy to say good things about your company. One the flip side, when things are going bad – during a time of crisis – that is generally not when we are at our best but it is actually an opportunity to shine.

In this article we will look at three reasons why documenting your status…

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documentation

With technology constantly evolving at an ever-increasing pace, the need for documentation is only growing larger and larger. The more programs that crop up, the more users there are who are going to feel left behind and needing direction.

Luckily, you’re a savvy businessperson, right? You know how important it is to have satisfied customers and as much work time as possible. Luckily, all you need to do is spend some time and focus creating solid knowledge base documentation, and…

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technical-writer-conference

As a technical writer, one of the best ways to bolster your business, further your personal education, and get yourself visible is to attend a conference.

Attending a conference allows you to broaden your industry knowledge and make some potentially lucrative connections… so what’s stopping you? We’d like to make this decision a little easier for you and share these five conferences that would be great for any technical writer to attend.

1. MadWorld 2016 (April 10-12, 2016 – San…

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6-ways-to-use-a knowledge base

A phrase that gets used frequently on our blog is “knowledge base.” It sounds nice and official, and gives off an air of high-tech importance, but it’s actually a very functional and basic concept. A knowledge base, at its core, is simply a place to store information that can be easily accessed later on.

The fact that “knowledge base” is so simply defined means that it can actually have many uses… especially in the software world. I mean, you know we’re going to talk about…

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documentation

As an enterprise software builder, you recognize the importance of product understanding.

Strong Documentation

You’ve put hours upon hours into the development of your software and have finally created a product that you’re proud of. You’ve dealt with marketing, and now people are going to start purchasing and using your software. Not just single people, mind you, but teams of people will be working with this product, and that can get a bit unruly.

If your customers have a hard…

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