Move your mouse here, move your mouse there, hover here, click there, it’s the blue button, it’s the dropdown, did you follow the documentation? Does any of this sound familiar when you are talking to your customers, friend or family member that you are trying to help use a technical product online be it Facebook…

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We’re living in an incredible world of abundant technology that facilitates instant gratification. Email can be read mere seconds after it’s been sent, and a new album can be listened to with the click of a button. While some might say this is a negative thing, we see it simply as change that must be…

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