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3 reasons why you should document status during a crisis

By admin | May 4, 2016

The manner in which your company manages a crisis tells your existing and potential customers a lot about how you run your business. Sales pages and press releases are good but when everything is going well, it’s easy to say good things about your company. On the flip side, when things are going bad –…

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5 Instances Where Documentation Saves the Day

By admin | Apr 12, 2016

With technology constantly evolving at an ever-increasing pace, the need for documentation is only growing larger and larger. The more programs that crop up, the more users there are who are going to feel left behind and needing direction. Luckily, you’re a savvy businessperson, right? You know how important it is to have satisfied customers…

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5 Conferences That Technical Writers Should Consider

By admin | Mar 21, 2016

  Updated on September 3rd, 2019   As a technical writer, one of the best ways to bolster your business, further your personal education, and get yourself visible is to attend a conference. Attending a conference allows you to broaden your industry knowledge and make some potentially lucrative connections… so what’s stopping you? We’d like…

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6 Different Ways to Use a Knowledge Base

By admin | Mar 8, 2016

A phrase that gets used frequently on our blog is “knowledge base.” It sounds nice and official, and gives off an air of high-tech importance, but it’s actually a very functional and basic concept. A knowledge base, at its core, is simply a place to store information that can be easily accessed later on. The…

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Reinforce Your Software Product with Strong Documentation

By admin | Feb 15, 2016

As an enterprise software builder, you recognize the importance of product understanding. Strong Documentation You’ve put hours upon hours into the development of your software and have finally created a product that you’re proud of. You’ve dealt with marketing, and now people are going to start purchasing and using your software. Not just single people,…

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4 Tips for a Successful (and Helpful) Online User Manual

By admin | Feb 7, 2016

So, you’ve built an incredible software program, right? You’re positive it’s going to change lives, or, at the very least, make lives easier. Surely your mind is moving toward marketing and getting this program into the hands of your targeted audience… but what happens after it actually reaches those hands? Are the customers going to…

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How to know what documentation to add to a knowledge base

By admin | Jan 20, 2016

Ever noticed how many software products exist on the internet that do not have documentation or a knowledge base helping you learn how to use it? A lot of times a knowledge base will not exist and if it does, it contains outdated information. Some times this is because, as the person responsible for managing…

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Documentation with interactive images using Draw Attention

By admin | Dec 23, 2015

Move your mouse here, move your mouse there, hover here, click there, it’s the blue button, it’s the dropdown, did you follow the documentation? Does any of this sound familiar when you are talking to your customers, friend or family member that you are trying to help use a technical product online be it Facebook…

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4 Reasons You Need to Provide Online Documentation

By admin | Dec 2, 2015

We’re living in an incredible world of abundant technology that facilitates instant gratification. Email can be read mere seconds after it’s been sent, and a new album can be listened to with the click of a button. While some might say this is a negative thing, we see it simply as change that must be…

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